I submitted a final bill dispute form with National Grid in December 2021 with documentation showing my apartment lease contract which states my lease term ending on Apas well as my Notice of Intent to Vacate form showing the same date. National Grid is claiming my account was reopened and never paid. I moved out of the apartment in April 2019 and the overdue charges are from October 2020 through June 2021. After inquiring with National Grid they are claiming there are 8-9 months of an overdue balance for a gas bill at the apartment unit where I previously lived. I have been receiving calls from a collection agency claiming an outstanding balance with National Grid of $204.18. The security light on the telephone pole that protects my business and my residence which are on the same parcel of land and has been working for 23 years started to turn on and off causing safety issues to my customers and my family, so I called National grid and started a repair ticket on Thursday february 9th, that same day a man from national grid came to the property and repaired the light which then worked flawlessly for 4 days and at this point went out completely, I called national grid again this morning February 16th and opened another repair ticket and when the technician showed up with a bucket truck only to inform me that that national grid wasn't getting paid for the light and that is why it is shut off, after calling them and going through extremely long annoying automated system the leads you in circles, I finally spoke to man that told me my town was responsible, so I called the town, they sent to another company who will not claim the light either, This light was intentionally turned off with no concern for the safety of the public or my family! This light was working with an on and off cycle for quite some time, but working, after the repair tech came out the first time it was working perfectly until it was purposely turned off, now it never lights not even for a second. So, maybe, if they have time they can help me fix this if they have enough time between doubling their CEOS paycheck while the entire State struggles to feed their families. Irresponsible and downright unintelligent. It's been over a month since the issue and nobody has done anything, I am floored that not only has nobody done anything, but HOW with a company so big has this company not caught this themselves. ![]() Support has been absolutely no help, I am beyond frustrated. So, I am caught in a snafu where I now cannot set up automatic payments with my credit card. The form is thinking I am typing asterisks, when in fact I am typing my correct answers to my security questions. I went and did that, no big deal, however the password types in as asterisks (To hide the password from being viewable on my screen), but there is no "Show Password" button anywhere. However, rather than send me an e-mail to my e-mail address right away I have to first answer a security question. So, I said, no big deal, I went and clicked forgot password. The problem is, my password manager deletes the password from clipboard if I don't paste it soon enough and I lose my password. ![]() Here is the issue:When I set up my profile for Speedpay, I used a password manager and had generated a password for my profile along with three security question answers. National Grid when I call claims they cannot help me and when I e-mailed to have this resolved it seemed like it was going to be fixed, that was about 15 days ago now. ![]() ACI claims, and I have confirmed that Speedpay login customer support is actually the responsibility of National Grid since it lies nested in their website frame work and is technically their website. I have now called both ACI ************ Speedpay is provided by) and National Grid over this problem three times each. My complaint comes from Speedpay billing on National Grid.
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